Refund Policy

Without prejudice to any other provisions of these rules the Customers shall have the right to unilaterally terminate service agreement and/or Services and request a refund within the first 30 (thirty) calendar days from ordering the Services. The right to a refund shall apply to all Services provided by the Provider except for SSL certificates, domain registration fee.

The Provider shall refund 100% of the price of the Customers’ ordered and paid Refundable Services which the Provider did not start to provide. Refund for Refundable Services which the Provider started to provide within 30 (thirty) calendar days from the date of ordering the Refundable Services shall be partly refunded and calculated by deducting from the total price of the ordered and paid Refundable Service the value of Refundable Services provided to the Customer until the moment when the Customer in accordance with these rules informed the Provider about unilateral termination of the Refundable Service.

The Costumer shall submit all requests to terminate the service agreement or Refundable Services in writing by e-mail. Failure to follow this requests’ submission procedure shall result in a loss of the Customer’s right to the refund and the Provider shall not be obliged to refund for Refundable Services.

Once the Customer properly informs the Provider about the termination of the service agreement and/or Refundable Service the Provider shall confirm to the Customer by e-mail that such request was received and service agreement and/or Refundable Services were terminated. The Provider may also contact the Customer in a positive way about the reasons for terminating the service agreement or Refundable Services and in order to meet the requirements and needs of the Customer, however, the Customer shall not be obliged to provide reasons for terminating the service agreement and/or Refundable Services.

The same payment method as the payment method which was used by the Customer for payment of the Refundable Services shall be used for a refund. The Provider shall transfer the refund to the eligible Customers within 14 (fourteen) calendar days after receipt of the request to terminate the service agreement and/or Refundable Services.